A saddle built to last, and supported accordingly.
Every saddle is made by hand and designed to be repaired, not replaced. Beyond the statutory warranty, the atelier handles repairs and component replacements long after the purchase.
Legal guarantee
24 months
Repairs
Always available
For purchases made as a consumer, the 24-month legal guarantee of conformity provided for by European legislation applies.
What is covered
- Manufacturing defects in the structure and the base
- Stitching that has given way at load points under normal conditions of use
- Faulty hardware: rings, buckles, attachment points
- Defects of conformity of the material against the configuration ordered
What is not covered
- Normal wear of leather, hook-and-loop fastenings, panels and stirrup leathers
- Damage from improper use, accidents or falls
- Damage from incorrect care: heat, solvents, immersion in water
- Modifications or repairs carried out by third parties without authorisation
- Natural variations in the colour and patina of the leather
How it works, from the report to the return.
- 1
Gather the information
Order number, date of purchase, a description of the problem and a few photos: a close-up of the defect, an overall view of the saddle and, if relevant, the saddle in position on the horse.
- 2
Open the report
Send us everything through the contact form or by email. You will receive a reply within one working day with our preliminary assessment.
- 3
Assessment in the atelier
If the case calls for a direct examination we will tell you how to ship the saddle. The assessment establishes whether the work falls under the warranty or is a repair to be quoted for.
- 4
Repair and return
Repairs are carried out in the atelier using the same techniques as production. We update you on the timing before we start, and the saddle comes back to you with a report of the work done.
Care matters
Much of the damage we see in the atelier comes from cleaning or drying gone wrong: direct heat, immersion in water, aggressive products. They are also the cases that fall outside the warranty. The guides explain how to avoid them — a few minutes after each ride is enough.
Care guidesOpen a request
Order number, photos and a couple of lines of description: we'll take care of the rest.
Contact the atelierReturns and refunds